Air India Successfully Deploys First Agentforce Use Case from Salesforce
The first Agentforce use case is customer refunds. Customers now benefit from faster resolutions, timely refund processing, and proactive updates.
Top Stories
Gartner: Global IT Spending to Grow 0.6% in 2019
Global cues such as fears of a recession, the on-going trade wars, tariffs, and sanctions--and of course Brexit, have impacted IT spending this year. According to Gartner, Growth in global IT spending this year is almost flat as compared to last year. Worldwide IT spending is projected to total $3.74 trillion in 2019, an increase of 0.6% from 2018, according to the latest forecast by Gartner, Inc. This is slightly down from the previous quarter’s forecast of 1.1% growth.
‘SMBs and Startups are concerned about website availability and uptime’
In an email interview with DIGITAL CREED, Srinivasa Raghavan, Product Manager, Site24x7 outlines the challenges encountered with cloud monitoring and management, and then explains how the Site24x7 service addresses these challenges.
‘Measuring the value of the data is a prerequisite for business success’
Ted Friedman, Distinguished VP Analyst, Gartner has interacted with several organisations and observes that data analytics leaders and Chief Data Officers are not directly measuring the financial value of data & analytics. He says that the value of data could be included in the valuation of the company in future. He also talks about the models that Gartner offers to help organisations assess the economic value of their data.
5 things airlines can do to prevent incidents like the British Airways data breach
The headline that caught the attention of the Aviation world today was: 'British Airways Faces Record £183 Million Fine over Data Breach'. Beyond fines and compliance, we think there is something more important for the airline industry to think about. Here are 5 things to consider.
What determines your success in an organisation?
What are the attributes you look for when you join an organisation? Look beyond the salary, perks, and designation because there are other critical things that can determine your success or failure. This blog post discusses what you really should be looking for.
