Air India Successfully Deploys First Agentforce Use Case from Salesforce
The first Agentforce use case is customer refunds. Customers now benefit from faster resolutions, timely refund processing, and proactive updates.
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John Lombard to Lead NTT Asia Pacific Operations
NTT Ltd., the new USD 11 billion global technology services company today announced the appointment of John Lombard as the Chief Executive Officer (CEO), Asia Pacific. His appointment will take effect on 1 July 2019, and he will be responsible for NTT’s global business in Asia Pacific, excluding Japan and Australia.
As the CEO, John manages the end-to-end go-to-market, sales, delivery, operations, and profitability for Asia Pacific. NTT Ltd. is incorporated on 1 July 2019 to bring together 28 businesses, including Dimension Data, NTT Communications, and NTT Security, into a single global technology services company.
Digital Leaders and Digital Adopters Have Increased in India: Dell Technologies Study
In the last two years, more organisations in India launched their digital transformation journeys and today, India is ahead of most countries in the adoption of digital technologies. A Dell Technologies study titled ‘Digital Transformation Index’ confirms that. But organisations continue to grapple with the challenge of managing unstructured data and large data sets.
Chief Data Officers are a growing tribe, but higher strategic focus is required: Gartner survey
Data is gaining more importance in the organisation and there have even been discussions on whether the value of data should be considered when doing the valuation of companies for M&A and IPOs. The role of the Chief Data Officer (CDO) is also gaining in importance. However, a survey by Gartner reveals that while CDOs and their Data Analytics (DA) teams are focusing on the right priorities, they are yet to achieve the best balance of their various responsibilities to deliver superior organisational performance.
‘We see clients exploiting the power of the cloud in a multi-cloud, hybrid cloud environment’
In an interview with DIGITAL CREED, Lingraju Sawkar, General Manager, Global Technology Services, IBM India/South Asia explains how IBM Services is helping customers like Apollo Munich, Aditya Birla Fashion and Retail and others to solve business challenges and generate new revenue streams from innovative services.
Google Anthos to Solve Multiple Cloud Challenges for Indian Enterprises
Deploying workloads on multiple clouds is a challenge for organisations that grapple with skill shortages. Here’s how Google Anthos could sort out this problem.
