The Wiley Innovation Black Book on Exponential Technologies keeps business leaders updated on the latest exponential technologies, trends, forecasts—all intending to be a reference for businesses to evaluate the possibilities of new technology adoption.
History repeats itself. IBM signed a five-year agreement with Vodafone Idea Limited, India's second-largest telecom player (by revenue) to improve customer services and customer engagement. The partnership also brings in IBM expertise to consolidate the infrastructure of the two telecom companies (Vodafone India Ltd. and Idea Cellular Ltd.) who announced their merger last year. The multi-million-dollar five-year agreement will deliver an enhanced customer experience to millions of connected consumers and businesses in India.
Here's how service-driven organisations are using cutting-edge technology like artificial intelligence and Natural Language Processing (NLP) to build conversational interfaces into their applications.
IoT is becoming an intricate part of our lives. We need to be aware of how we use it. And we need to secure all our IoT devices, by updating their software regularly. IoT will make our lives simple, but we need to find ways to use it for other purposes like conserving energy and protecting our environment.