Air India Successfully Deploys First Agentforce Use Case from Salesforce
The first Agentforce use case is customer refunds. Customers now benefit from faster resolutions, timely refund processing, and proactive updates.
Top Stories
Public Cloud Adoption Yet to Take Off in India: Gartner Analyst
Most large enterprises in India are yet to move critical workloads to the public cloud. While Gartner projects $6 billion spending on managed services and cloud infrastructure in 2019, this would be mostly towards IaaS and private cloud deployments. Gartner Analyst Sid Nag explains the reasons for the slow uptake of public cloud. He also outlines the key attributes to have in a cloud strategy.
Guiding businesses about the adoption of Exponential Technologies
The Wiley Innovation Black Book on Exponential Technologies keeps business leaders updated on the latest exponential technologies, trends, forecasts—all intending to be a reference for businesses to evaluate the possibilities of new technology adoption.
IBM Signs Mega Five-Year Deal With Vodafone Idea for Infrastructure to Enhance Customer Experience
History repeats itself. IBM signed a five-year agreement with Vodafone Idea Limited, India's second-largest telecom player (by revenue) to improve customer services and customer engagement. The partnership also brings in IBM expertise to consolidate the infrastructure of the two telecom companies (Vodafone India Ltd. and Idea Cellular Ltd.) who announced their merger last year. The multi-million-dollar five-year agreement will deliver an enhanced customer experience to millions of connected consumers and businesses in India.
Exclusive: AirAsia CFO Outlines Plans for Becoming a Travel Technology Company
Here's how Oracle's technology is helping AirAsia become an intelligent and connected enterprise.
Business Processes Get “Chatty” in the Age of Conversational Enterprise
Here's how service-driven organisations are using cutting-edge technology like artificial intelligence and Natural Language Processing (NLP) to build conversational interfaces into their applications.
