‘We want to embed AI in all our customer clouds’

‘We want to embed AI in all our customer clouds’

(322 Views) Dan Bognar, Senior Vice President – Solutions Engineering, Salesforce tells us how the company is adding intelligent capabilities to all its solutions or clouds. He also talks about how companies today are engaging customers with personalized messaging and...
Brands tap bots to engage consumers online

Brands tap bots to engage consumers online

Online shopping and booking have grown tremendously in the last few years. For a  personalized experience, some of these sites offer a ‘chat now’ option, with people on standby, ready to respond, 24/7. While text chatting a user might think they are conversing with a...