by Brian Pereira | Sep 1, 2022 | AI - ML
September 1, 2022 — By 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion, according to Gartner, Inc. Worldwide end-user spending on conversational AI solutions within contact centers is...
by Brian Pereira | Jan 20, 2019 | INTERVIEWS
UPDATED: 21-Jan-2019. Ask for chatbots and dozens of companies will line up at your doorstep. However, there is a new category of intelligent chatbots capable of doing certain back-office tasks. Few companies in the world can make this type of chatbot. The intelligent...
